CIS-ITSM (Certified Implementation Specialist – IT Service Management) tests whether you can implement ITSM applications on the Now Platform: Incident, Problem, Change, Request (and related ITSM apps on the current blueprint).
Start practicing: CIS-ITSM practice →
Take CSA first. Path: ServiceNow certifications. ITIL helps process vocabulary: ITIL 4.
How to study
- Current ServiceNow exam specification (weights move each family release).
- A PDI: configure incident assignment, major incident, problem, change models, request/catalog at implementer depth.
- Know what is baseline vs what you should not customize.
This is not a CSA retake. Platform ACLs still matter, but items are ITSM-process in Now.
4-week plan
| Week | Apps |
|---|---|
| 1 | Incident + major incident |
| 2 | Problem |
| 3 | Change + Request |
| 4 | Timed questions |
- Practice · Flashcards · Notes · Exams
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