CSA (Certified System Administrator) is the Now Platform admin exam. It is the required foundation for CIS tracks.
Start practicing: CSA practice →
Cost context: CSA certification cost. Path: ServiceNow certifications.
Exam overview
| Detail | Info |
|---|---|
| Questions | ~60 |
| Duration | 90 minutes |
| Pass | ~70% (confirm ServiceNow) |
| Prep | Personal Developer Instance is mandatory |
What to configure yourself
- Users, groups, roles, ACLs (row vs field)
- Tables, forms, lists, UI policies vs client scripts vs business rules (when to use which)
- Flow Designer vs classic workflow recognition
- Notifications, reports, dashboards
- Update sets, scoped apps at a recognition level
- Import sets / transform maps at admin depth
Highest-miss: ACL evaluation order and UI policy vs client script.
4-week PDI plan
| Week | Build |
|---|---|
| 1 | Users, groups, roles, ACLs |
| 2 | Forms, lists, UI policies |
| 3 | Flow + notifications + reports |
| 4 | Imports + timed exams |
Next: CIS-ITSM if you implement ITSM.
- Practice · Flashcards · Notes · Exams
Ready to Pass Your ServiceNow CSA Exam?
Get 300+ practice questions with detailed explanations, flashcards, and full-length practice exams. Try 10 free practice questions. Unlock 300+ questions and timed exams when you are ready.
✓ Plans from $19.99/mo • ✓ Cancel anytime • ✓ 91 certifications
