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Everything needed to plan for the ServiceNow CSA (CSA) exam: number of questions, time limit, passing score, and the official domain weightings. For the study checklist itself, see the CSA study guide.
ServiceNow CSA (CSA) is a Associate level ServiceNow certification exam with about 60 questions in 90 minutes, requiring 70% to pass. It covers 5 official domains: Platform Overview and Navigation (20%); Instance Configuration (20%); Self-Service and Automation (20%); Database Administration (20%); Data Management and Reporting (20%).
Exam code
CSA
Questions
~60
Time limit
90 min
Passing score
70%
Official domains
5
Level
Associate
Provider
ServiceNow
Practice questions
300+ on CertStud
| Domain | Weight | What it covers |
|---|---|---|
| Platform Overview and Navigation | 20% | Understand ServiceNow platform architecture and navigation |
| Instance Configuration | 20% | Configure and customize ServiceNow instances |
| Self-Service and Automation | 20% | Configure self-service portals and automation |
| Database Administration | 20% | Manage tables, fields, and data model |
| Data Management and Reporting | 20% | Manage data and create reports |
Percentages reflect published official domain weightings. Prerequisite knowledge and current scoring rules are confirmed on the ServiceNow exam page before booking.
The CSA exam has approximately 60 questions. Question counts can vary slightly between deliveries, so treat 60 as the planning figure rather than a fixed number.
Candidates get about 90 minutes to complete the CSA exam, which works out to roughly 2 minute(s) per question at 60 questions.
The CSA exam requires 70% to pass. Scores are reported on a scaled rather than a raw percentage basis, so a passing result does not correspond to a simple count of correct answers.
The CSA exam covers 5 official domains: Platform Overview and Navigation (20%), Instance Configuration (20%), Self-Service and Automation (20%), Database Administration (20%), Data Management and Reporting (20%).
Platform Overview and Navigation carries the heaviest weighting on the CSA exam at 20% of the exam. Understand ServiceNow platform architecture and navigation
CSA is the exam code for ServiceNow CSA (ServiceNow Certified System Administrator), a Associate level ServiceNow certification exam covering 5 domains.
The CSA exam reports 70% on a scaled score. Plan for roughly 60 questions across 90 minutes, weighted by domain: 20% Platform Overview and Navigation, 20% Instance Configuration, 20% Self-Service and Automation, 20% Database Administration, 20% Data Management and Reporting.
CertStud offers free CSA practice questions with detailed explanations, plus full-length practice exams and flashcards at https://certstud.com/certifications/servicenow/csa. Start with 10 free questions at https://certstud.com/try-free.