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Everything needed to plan for the ServiceNow CSA (CSA) exam: number of questions, time limit, passing score, and the official domain weightings. For the domain checklist, see the CSA study guide. For a week-by-week plan, see the CSA study plan.
Facts last checked . Vendor links for this exam are on the materials page. To correct a figure, use the corrections policy.
ServiceNow CSA (CSA) is a Associate level ServiceNow certification exam with 60 questions in 90 minutes (last checked 2026-10-19), requiring 70% to pass. It covers 5 domains: Platform Overview and Navigation (20%); Instance Configuration (20%); Self-Service and Automation (20%); Database Administration (20%); Data Management and Reporting (20%).
Exam code
CSA
Questions
60
Time limit
90 min
Passing score
70%
Official domains
5
Level
Associate
Provider
ServiceNow
Practice questions
300+ on CertStud
| Domain | Weight | What it covers |
|---|---|---|
| Platform Overview and Navigation | 20% | Understand ServiceNow platform architecture and navigation |
| Instance Configuration | 20% | Configure and customize ServiceNow instances |
| Self-Service and Automation | 20% | Configure self-service portals and automation |
| Database Administration | 20% | Manage tables, fields, and data model |
| Data Management and Reporting | 20% | Manage data and create reports |
Percentages reflect published official domain weightings. Prerequisite knowledge and current scoring rules are confirmed on the ServiceNow exam page before booking.
The CSA figure on file is 60 questions. Last checked 2026-10-19. Confirm the current figure with ServiceNow before you book.
The CSA time limit on file is 90 minutes. Last checked 2026-10-19. Confirm the current figure with ServiceNow before you book.
The CSA exam requires 70% to pass. Last checked 2026-10-19. Confirm the current figure with ServiceNow before you book.
The CSA exam covers 5 official domains: Platform Overview and Navigation (20%), Instance Configuration (20%), Self-Service and Automation (20%), Database Administration (20%), Data Management and Reporting (20%).
Platform Overview and Navigation carries the heaviest weighting on the CSA exam at 20% of the exam. Understand ServiceNow platform architecture and navigation
CSA is the exam code for ServiceNow CSA (ServiceNow Certified System Administrator), a Associate level ServiceNow certification exam covering 5 domains.
The CSA passing figure on file is 70%. Plan for 60 questions across 90 minutes, weighted by domain: 20% Platform Overview and Navigation, 20% Instance Configuration, 20% Self-Service and Automation, 20% Database Administration, 20% Data Management and Reporting. Last checked 2026-10-19. Confirm the current figure with ServiceNow before you book.
CertStud offers free CSA practice questions with detailed explanations, plus full-length practice exams and flashcards at https://certstud.com/certifications/servicenow/csa. Start with 10 free questions at https://certstud.com/try-free.