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CSA

ServiceNow CSA Exam Guide

A 5-week study plan aligned to official CSA exam domains.

Exam Information

90 minutes

Duration

60 questions (approx.)

Questions

70%

Passing Score

See official exam pricing

Exam Cost

Recommended Study Plan

Week 1

Platform Overview & Navigation

20% of exam

6-8 hours

Focus: Multi-instance architecture — each customer has dedicated isolated instance
Platform architecture
User interface navigation
Application Navigator
Lists and forms
User preferences

Recommended Resources:

ServiceNow official objectives

/certifications/servicenow/csa/notes#platform-overview

/certifications/servicenow/csa/practice

/certifications/servicenow/csa/study-guide

Week 2

Instance Configuration

20% of exam

6-8 hours

Focus: Update sets capture metadata changes — not data (use XML export/import for data)
System properties
Plugins and applications
Update sets
System logs
Instance security

Recommended Resources:

ServiceNow official objectives

/certifications/servicenow/csa/notes#instance-configuration

/certifications/servicenow/csa/practice

/certifications/servicenow/csa/study-guide

Week 3

Self-Service & Automation

20% of exam

6-8 hours

Focus: Business rule "Before" can cancel database operation by setting cancel(true)
Service Portal
Knowledge management
Notifications
Business rules
Workflows

Recommended Resources:

ServiceNow official objectives

/certifications/servicenow/csa/notes#self-service-automation

/certifications/servicenow/csa/practice

/certifications/servicenow/csa/study-guide

Week 4

Database Administration

20% of exam

6-8 hours

Focus: sys_id never changes — use for integrations, not display name
Tables and fields
Data dictionary
Schema management
Table inheritance
ACLs and security

Recommended Resources:

ServiceNow official objectives

/certifications/servicenow/csa/notes#database-administration

/certifications/servicenow/csa/practice

/certifications/servicenow/csa/study-guide

Week 5

Data Management & Reporting

20% of exam

6-8 hours

Focus: Transform map coalesce on unique field prevents duplicate records on re-import
Import sets
Reports and dashboards
Scheduled jobs
Data policies
Performance analytics

Recommended Resources:

ServiceNow official objectives

/certifications/servicenow/csa/notes#data-management-reporting

/certifications/servicenow/csa/practice

/certifications/servicenow/csa/study-guide

Week 6

Final Review & Practice Exams

All domains

8-10 hours

Complete all three full-length practice exams
Review incorrect answers and weak domains
Revisit flashcards for key terms
Timed review of highest-weight domains

Recommended Resources:

Practice exams

Flashcards

Study notes PDF

Exam Tips & Strategies

Domain Insight 1

Multi-instance architecture — each customer has dedicated isolated instance

Domain Insight 2

Release families named alphabetically (Xanadu, Yokohama, etc.) — two per year

Follow Domain Weights

Spend more study time on higher-weighted domains — they drive the majority of exam questions.

Practice Under Time Pressure

Use timed practice exams to build pacing before test day.

Key Topics to Master

Platform architecture

User interface navigation

System properties

Plugins and applications

Service Portal

Knowledge management

Tables and fields

Data dictionary

Import sets

Reports and dashboards

For the most up-to-date exam information, visit the official exam guide.

View Official Exam Guide

CSA

ServiceNow CSA Exam Guide

A 5-week study plan aligned to official CSA exam domains.

Exam Information

90 minutes

Duration

60 questions (approx.)

Questions

70%

Passing Score

See official exam pricing

Exam Cost

Recommended Study Plan

Week 1

Platform Overview & Navigation

20% of exam

6-8 hours

Focus: Multi-instance architecture — each customer has dedicated isolated instance
Platform architecture
User interface navigation
Application Navigator
Lists and forms
User preferences

Recommended Resources:

ServiceNow official objectives

/certifications/servicenow/csa/notes#platform-overview

/certifications/servicenow/csa/practice

/certifications/servicenow/csa/study-guide

Week 2

Instance Configuration

20% of exam

6-8 hours

Focus: Update sets capture metadata changes — not data (use XML export/import for data)
System properties
Plugins and applications
Update sets
System logs
Instance security

Recommended Resources:

ServiceNow official objectives

/certifications/servicenow/csa/notes#instance-configuration

/certifications/servicenow/csa/practice

/certifications/servicenow/csa/study-guide

Week 3

Self-Service & Automation

20% of exam

6-8 hours

Focus: Business rule "Before" can cancel database operation by setting cancel(true)
Service Portal
Knowledge management
Notifications
Business rules
Workflows

Recommended Resources:

ServiceNow official objectives

/certifications/servicenow/csa/notes#self-service-automation

/certifications/servicenow/csa/practice

/certifications/servicenow/csa/study-guide

Week 4

Database Administration

20% of exam

6-8 hours

Focus: sys_id never changes — use for integrations, not display name
Tables and fields
Data dictionary
Schema management
Table inheritance
ACLs and security

Recommended Resources:

ServiceNow official objectives

/certifications/servicenow/csa/notes#database-administration

/certifications/servicenow/csa/practice

/certifications/servicenow/csa/study-guide

Week 5

Data Management & Reporting

20% of exam

6-8 hours

Focus: Transform map coalesce on unique field prevents duplicate records on re-import
Import sets
Reports and dashboards
Scheduled jobs
Data policies
Performance analytics

Recommended Resources:

ServiceNow official objectives

/certifications/servicenow/csa/notes#data-management-reporting

/certifications/servicenow/csa/practice

/certifications/servicenow/csa/study-guide

Week 6

Final Review & Practice Exams

All domains

8-10 hours

Complete all three full-length practice exams
Review incorrect answers and weak domains
Revisit flashcards for key terms
Timed review of highest-weight domains

Recommended Resources:

Practice exams

Flashcards

Study notes PDF

Exam Tips & Strategies

Domain Insight 1

Multi-instance architecture — each customer has dedicated isolated instance

Domain Insight 2

Release families named alphabetically (Xanadu, Yokohama, etc.) — two per year

Follow Domain Weights

Spend more study time on higher-weighted domains — they drive the majority of exam questions.

Practice Under Time Pressure

Use timed practice exams to build pacing before test day.

Key Topics to Master

Platform architecture

User interface navigation

System properties

Plugins and applications

Service Portal

Knowledge management

Tables and fields

Data dictionary

Import sets

Reports and dashboards

For the most up-to-date exam information, visit the official exam guide.

View Official Exam Guide