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Domain-by-domain study guide for ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM). Covers all 6 exam objectives with topic checklists, quick notes, and practice links.
Duration
90 min
Questions
60
Exam Code
CIS-ITSM
Domains
6
ServiceNow CIS-ITSM (CIS-ITSM) is a ServiceNow certification exam with about 60 questions over 90 minutes, typically requiring 70% to pass. Official domain weights on CertStud: Incident Management (25%); Problem Management (15%); Change Management (25%); Service Portfolio Management (5%); Service Catalog and Request Management (25%); Configuration Management Database (5%).
Use this study guide with free practice questions, the week-by-week study plan, and detailed notes. Confirm current objectives and scoring on the official ServiceNow exam page before booking.