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Everything needed to plan for the ServiceNow CIS-ITSM (CIS-ITSM) exam: number of questions, time limit, passing score, and the official domain weightings. For the domain checklist, see the CIS-ITSM study guide. For a week-by-week plan, see the CIS-ITSM study plan.
Facts last checked . Vendor links for this exam are on the materials page. To correct a figure, use the corrections policy.
ServiceNow CIS-ITSM (CIS-ITSM) is a Professional level ServiceNow certification exam with 60 questions in 90 minutes (last checked 2026-10-19), requiring 70% to pass. It covers 6 domains: Incident Management (25%); Change Management (25%); Service Catalog and Request Management (25%); Problem Management (15%); Service Portfolio Management (5%); Configuration Management Database (5%).
Exam code
CIS-ITSM
Questions
60
Time limit
90 min
Passing score
70%
Official domains
6
Level
Professional
Provider
ServiceNow
Practice questions
300+ on CertStud
| Domain | Weight | What it covers |
|---|---|---|
| Incident Management | 25% | Understand incident management processes and configuration |
| Change Management | 25% | Understand change management processes and configuration |
| Service Catalog and Request Management | 25% | Understand catalog and request management |
| Problem Management | 15% | Understand problem management processes and configuration |
| Service Portfolio Management | 5% | Understand service portfolio configuration |
| Configuration Management Database | 5% | Understand CMDB integration with ITSM processes |
Percentages reflect published official domain weightings. Prerequisite knowledge and current scoring rules are confirmed on the ServiceNow exam page before booking.
The CIS-ITSM figure on file is 60 questions. Last checked 2026-10-19. Confirm the current figure with ServiceNow before you book.
The CIS-ITSM time limit on file is 90 minutes. Last checked 2026-10-19. Confirm the current figure with ServiceNow before you book.
The CIS-ITSM exam requires 70% to pass. Last checked 2026-10-19. Confirm the current figure with ServiceNow before you book.
The CIS-ITSM exam covers 6 official domains: Incident Management (25%), Problem Management (15%), Change Management (25%), Service Portfolio Management (5%), Service Catalog and Request Management (25%), Configuration Management Database (5%).
Incident Management carries the heaviest weighting on the CIS-ITSM exam at 25% of the exam. Understand incident management processes and configuration
CIS-ITSM is the exam code for ServiceNow CIS-ITSM (ServiceNow Certified Implementation Specialist - IT Service Management), a Professional level ServiceNow certification exam covering 6 domains.
The CIS-ITSM passing figure on file is 70%. Plan for 60 questions across 90 minutes, weighted by domain: 25% Incident Management, 25% Change Management, 25% Service Catalog and Request Management, 15% Problem Management, 5% Service Portfolio Management, 5% Configuration Management Database. Last checked 2026-10-19. Confirm the current figure with ServiceNow before you book.
CertStud offers free CIS-ITSM practice questions with detailed explanations, plus full-length practice exams and flashcards at https://certstud.com/certifications/servicenow/cis-itsm. Start with 10 free questions at https://certstud.com/try-free.