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Master key concepts with interactive flashcards
What is a Case?
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A customer inquiry, feedback, or issue that needs resolution. Used in Service Cloud for support ticket tracking.
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Salesforce Administrator is a Salesforce certification. These facts come from the current exam guide and are the numbers to plan around.
| Domain | Weight | What to focus on |
|---|---|---|
| Standard and Custom Objects | 14% | Object relationships, Custom fields, Record types |
| Security and Access | 13% | Sharing rules, Field-level security, Login flows |
| Workflow and Process Automation | 13% | Flow Builder, Approval processes, Process automation |
| Sales Cloud Applications | 12% | Lead management, Opportunity management, Products and price books |
| Service Cloud Applications | 11% | Case management, Knowledge, Entitlements |
| Data Management | 10% | Data import/export, Data quality, Duplicate management |
| Analytics and Reports | 10% | Report types, Report builder, Dashboards |
| Users and Permissions | 7% | User management, Profiles and permission sets, Public groups |
| Productivity and Collaboration | 7% | Activities, Chatter, Email integration |
Yes. You can start Administrator practice and flashcards free without creating an account. A free account keeps your progress, and the full bank (150+ questions) unlocks with a subscription.
They cover all 10 domains of the Administrator exam: Standard and Custom Objects (14%), Security and Access (13%), Workflow and Process Automation (13%), Sales Cloud Applications (12%), Service Cloud Applications (11%), Data Management (10%), Analytics and Reports (10%), Users and Permissions (7%), Productivity and Collaboration (7%), Organizational Setup (3%). Each section is weighted in the same proportion as the real exam, so nothing high-value is buried.
The Administrator exam has approximately 60 questions in 105 minutes, with a passing score of 65%. Use the practice questions to confirm you are consistently above that line before booking the real exam.
Study in short, spaced sessions: a card you have not seen for two days is worth more than a card you reread immediately. Filter by Standard and Custom Objects first, then mix domains so you practise identifying the topic before recalling the definition.
They are the recall half of preparation. Pair the cards with practice questions and at least one timed practice exam — candidates who only review cards usually recognise terms but miss scenario questions.
| Organizational Setup |
| 3% |
| Company settings, UI customization, Search settings |