SAFe SA Practice Questions

Sample question 1 — Customer Centricity

A facilitator is preparing a discovery session for a team that keeps designing for an imagined user whose needs nobody can describe consistently. She wants the team to reach a shared picture of what their customers think, feel, and struggle with before anyone commits to a detailed solution. Which activity should she run?

1. A. Prototype and test assumptions with users before building.
2. B. Release small increments for fast customer feedback.
3. C. Build empathy maps before starting detailed solutioning.
4. D. Add accessibility criteria to every team's Definition of Done.

Answer: C. Option C is correct because an empathy map gives the whole team one shared picture of what customers think and feel, which is the common understanding the facilitator wants. Option D governs completion through accessibility criteria and does not describe the user's inner experience. Option A tests assumptions about a solution after the team understands the user. Option B shortens feedback loops without building shared empathy.