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ITIL 4 Foundation Exam Guide

Everything you need to know about the ITIL 4 Foundation certification exam, from study strategies to exam day tips.

Exam Information

60 minutes

Duration

40 questions

Questions

65% (26/40)

Passing Score

$363 USD

Exam Cost

Recommended Study Plan

Week 1

Key Concepts & Guiding Principles

Key Concepts (20%) + Guiding Principles (17%)

10-12 hours

Service management definitions (service, value, outcome, cost, risk)
Service relationships and value co-creation
The 7 ITIL guiding principles
How principles interact and support decisions

Recommended Resources:

ITIL Foundation Guide

Official AXELOS Materials

Week 2

Four Dimensions & Service Value System

Four Dimensions (10%) + SVS (18%)

10-12 hours

Four dimensions of service management
Organizations and people dimension
Information and technology dimension
Service Value System components
Governance and continual improvement

Recommended Resources:

Practice Questions

SVS Diagrams

Week 3

Service Value Chain & Practices

Service Value Chain + Practices (35%)

12-15 hours

Six activities of the Service Value Chain
How value streams flow through the SVC
15 practices in detail (purpose, key terms)
Incident, problem, change enablement
Service desk, service level management

Recommended Resources:

Practice Questions

Flashcards

Week 4

Review & Practice Exams

All Domains

8-10 hours

Take 2-3 full practice exams
Review incorrect answers and explanations
Focus on weak areas identified in practice
Quick review of all 34 practices at awareness level

Recommended Resources:

Practice Exams

Study Notes

Exam Tips & Strategies

Know Your Practices

35% of the exam covers practices. Know the purpose and key terms for all 15 detailed practices and be aware of the other 19.

Manage Your Time

You have 90 seconds per question on average. Mark difficult questions for review and complete the easier ones first.

Master the Guiding Principles

Understand how to apply all 7 guiding principles. Questions often test your ability to select the most appropriate principle for a scenario.

Understand Value Co-Creation

ITIL 4 emphasizes that value is co-created between service providers and consumers. Apply this mindset to scenario questions.

Key Topics to Master

Service Value System (SVS)

Service Value Chain

7 Guiding Principles

4 Dimensions of Service Management

Value co-creation

Incident Management

Problem Management

Change Enablement

Service Level Management

Service Desk

Continual Improvement

Service Request Management

IT Asset Management

Monitoring and Event Management

For the most up-to-date exam information, visit the official exam guide.

View Official Exam Guide

Back to ITIL 4 Foundation

ITIL 4 Foundation Exam Guide

Everything you need to know about the ITIL 4 Foundation certification exam, from study strategies to exam day tips.

Exam Information

60 minutes

Duration

40 questions

Questions

65% (26/40)

Passing Score

$363 USD

Exam Cost

Recommended Study Plan

Week 1

Key Concepts & Guiding Principles

Key Concepts (20%) + Guiding Principles (17%)

10-12 hours

Service management definitions (service, value, outcome, cost, risk)
Service relationships and value co-creation
The 7 ITIL guiding principles
How principles interact and support decisions

Recommended Resources:

ITIL Foundation Guide

Official AXELOS Materials

Week 2

Four Dimensions & Service Value System

Four Dimensions (10%) + SVS (18%)

10-12 hours

Four dimensions of service management
Organizations and people dimension
Information and technology dimension
Service Value System components
Governance and continual improvement

Recommended Resources:

Practice Questions

SVS Diagrams

Week 3

Service Value Chain & Practices

Service Value Chain + Practices (35%)

12-15 hours

Six activities of the Service Value Chain
How value streams flow through the SVC
15 practices in detail (purpose, key terms)
Incident, problem, change enablement
Service desk, service level management

Recommended Resources:

Practice Questions

Flashcards

Week 4

Review & Practice Exams

All Domains

8-10 hours

Take 2-3 full practice exams
Review incorrect answers and explanations
Focus on weak areas identified in practice
Quick review of all 34 practices at awareness level

Recommended Resources:

Practice Exams

Study Notes

Exam Tips & Strategies

Know Your Practices

35% of the exam covers practices. Know the purpose and key terms for all 15 detailed practices and be aware of the other 19.

Manage Your Time

You have 90 seconds per question on average. Mark difficult questions for review and complete the easier ones first.

Master the Guiding Principles

Understand how to apply all 7 guiding principles. Questions often test your ability to select the most appropriate principle for a scenario.

Understand Value Co-Creation

ITIL 4 emphasizes that value is co-created between service providers and consumers. Apply this mindset to scenario questions.

Key Topics to Master

Service Value System (SVS)

Service Value Chain

7 Guiding Principles

4 Dimensions of Service Management

Value co-creation

Incident Management

Problem Management

Change Enablement

Service Level Management

Service Desk

Continual Improvement

Service Request Management

IT Asset Management

Monitoring and Event Management

For the most up-to-date exam information, visit the official exam guide.

View Official Exam Guide