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What is a Service?
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A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks.
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ITIL 4 Foundation is a AXELOS certification. These facts come from the current exam guide and are the numbers to plan around.
| Domain | Weight | What to focus on |
|---|---|---|
| ITIL Management Practices | 33% | General management practices, Service management practices, Technical management practices |
| Key Concepts of Service Management | 20% | Service management definitions, Value co-creation, Service relationships |
| Service Value System | 20% | Service value chain, Opportunity, demand, and value, Governance |
| ITIL Guiding Principles | 17% | Focus on value, Start where you are, Progress iteratively with feedback |
| Four Dimensions of Service Management | 10% | Organizations and people, Information and technology, Partners and suppliers |
Yes. You can start ITIL 4 Foundation practice and flashcards free without creating an account. A free account keeps your progress, and the full bank (300+ questions) unlocks with a subscription.
They cover all 5 domains of the ITIL 4 Foundation exam: ITIL Management Practices (33%), Key Concepts of Service Management (20%), Service Value System (20%), ITIL Guiding Principles (17%), Four Dimensions of Service Management (10%). Each section is weighted in the same proportion as the real exam, so nothing high-value is buried.
The ITIL 4 Foundation exam has approximately 40 questions in 60 minutes, with a passing score of 65%. Use the practice questions to confirm you are consistently above that line before booking the real exam.
Study in short, spaced sessions: a card you have not seen for two days is worth more than a card you reread immediately. Filter by ITIL Management Practices first, then mix domains so you practise identifying the topic before recalling the definition.
They are the recall half of preparation. Pair the cards with practice questions and at least one timed practice exam — candidates who only review cards usually recognise terms but miss scenario questions.